Frequently Asked Questions

How G&T Club works? 6

• What is G&T Club?
• How do I contact you?
• How much do I pay for my membership?
• What are the membership options?
• What will I get in my box?

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My account & membership 11

• How do I log into my account?
• How can I update my address?
• How do I cancel my membership?
• How do I skip a box?
• Can I pause my membership?

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Order Issues 5

• I’m missing an item in my box
• My box or an item is damaged
• Can I return my G&T Club box?
• Can I get a refund?
• Can I exchange the gin for another one?

Delivery and shipping 7

• Do you ship internationally?
• When will I receive my next G&T Club box?
• Which delivery company do you use?
• What happens if I’m not home when you deliver?
• I haven’t received my gin box?

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Payments, discounts & recommend a friend 5

• Where do I apply my discount code?
• When do you take the first payment?
• What payment cards can I pay with?
• I have a new card where can I update my details?
• Can I recommend a friend to G&T Club?