Frequently Asked Questions

We only ship to addresses within England, Wales and the Scottish lowlands. Unfortunately we're not able to offer our membership to the customers in Chan...

After your payment of the 1st of the month, you will receive your box in the last week the month. If you joined and paid after the 25th, your box will a...

We use DHL to deliver our boxes and we always send tracking codes via email once your box has been dispatched. 

If you're not at home to receive your delivery, DHL will take your box back to your local delivery office and reattempt delivery the following day or yo...

First check your emails (as well as the spam filter) to check if you have received your tracking code. If you have, you can track your box here. If you hav...

We don't currently deliver to Northern Ireland, Highlands or Channel Island at this moment in time, we are working hard to change this as soon a possible...

Yes our air pocket packs are 100% Recyclable. The air pocket packs can be re-used and the air can last up two a year in the pockets. The air pocket packs ar...